SHIPPING IN ITALY
Shipping in Italy is free.
SHIPPING TO EUROPE AND RUSSIA
Shipping to Europe and Russia is free, by registered mail, with tracking. If the customer prefers shipping by express courier, he pays € 15. If the purchase exceeds € 150 the package will be shipped with free, by express courier.
SHIPPING TO THE REST OF THE WORLD
The cost of shipping worldwide varies according to the weight of the items purchased and the place of destination. By registered mail: from € 5 to € 12.50 By express courier: costs € 30 If the purchase exceeds € 180, shipping by registered mail is free. If the purchase exceeds € 280, shipping by express courier is free.
After the order has been completed, the items will be delivered to the courier and to the Italian Post Office within 24 hours. Generally shipping in Italy takes 1-2 working days to arrive. Orders are not processed on Saturday, Sunday and on major holidays. All products will be packed in special packages and shipping boxes, which guarantee the total integrity of the package and its contents. For shipping to Sicily, Sardinia, Calabria and other uncomfortable destinations, the items are shipped with registered mail (traceable), which takes 3-5 working days to arrive at the destination. Delivery times depend on the shipping method, courier and Poste Italiane. Pianeta BEADS guarantees to process and ship your order within the working day following the purchase. Some deliveries may delay due to weather conditions, strikes and to inconvenient destinations. All shipments for international orders tend to have longer transit times, delivery times vary depending on the state. Usually shipping outside Italy takes 5-7 working days (Express Courier) or 7-15 working days (Italian Post).
When the order is shipped, the customer will receive a tracking code and instructions on how the shipment can be tracked online.
All our shipments are insured for the full value of the product, without any additional cost for the buyers.
Pianeta BEADS guarantees the replacement of the product in the event of loss, theft or damage during transport to its destination.
Tax and customs fees
Deliveries to a country outside the European Union are subject to duties and taxes. These expenses do not depend on Pianeta BEADS but on the habits of the destination country. Any customs fees will be totally paid by the buyer.
Planet BEADS may not know in advance any customs duties that vary from country to country. For more information, we recommend that you contact your local customs or SDA customer service in your country. This tax paid by the recipient, is collected by courier at the time of delivery or later.
Pianeta BEADS, allows the return or replacement within 14 days of delivery of the product. In case you want to return the products, we will refund you the amount of the items just arrived in our shop. Send us an email to: firstname.lastname@example.org or call: (+39) 089.725.786
Right of withdrawal for Italy: the cost of withdrawal is € 6.90 and will be deducted from the sum of the refund
Right of withdrawal for Europe: the cost of withdrawal is € 18.00 and will be deducted from the refund amount.
Right of withdrawal for Russia, former USSR countries, rest of the world: the cost of withdrawal is € 25.00 and will be deducted from the refund amount.
The buyer has the right to withdraw from the purchase contract no later than 14 days from the date of receipt of the items.
THE RIGHT OF WITHDRAWAL can be exercised only if:
- The Products and their packaging are unused and absolutely without any sign of wear, abrasion and scratches.
- The products must be accompanied by an enclosed warranty (where applicable).